Pre-Built Bots 7X 24

A: Our AI uses advanced language models trained specifically for business conversations. It handles 80–90% of inquiries without human intervention, understands context, remembers conversation history, and provides natural responses. For complex queries, it seamlessly transfers to human agents. 

A: Yes! Depending on your plan, our AI supports 3–15 languages including English, Bahasa Malaysia, Mandarin, Tamil, and more. It automatically detects the customer's language and responds accordingly.

A: Absolutely! We provide extensive customization options including tone of voice, specific responses, industry terminology, and brand-specific information. The AI learns your business processes and adapts accordingly.

A: Automated bots use pre-written scripts and keyword triggers—they’re faster and more predictable but less flexible. AI bots understand context and provide dynamic responses. Automated is perfect for simple inquiries, FAQs, and structured processes like appointment booking.

A: We support 15+ languages including English, Bahasa Malaysia, Mandarin, Cantonese, Tamil, Hindi, Thai, Vietnamese, and more. The AI can switch languages mid-conversation and maintains natural accents and pronunciations.

A: Our Voice AI uses advanced text-to-speech technology with natural human-like voices. Customers often can't distinguish it from human agents in the first few exchanges. We offer multiple voice options per language.

A: Yes! It works across multiple channels—traditional phone calls, WhatsApp voice messages, and voice notes. It can also convert speech to text for record-keeping and analysis.

A: The Voice AI excels at information gathering, appointment setting, and handling common inquiries. For complex negotiations or sensitive matters, it smoothly transfers to human agents while providing a complete conversation summary.

A: It works like a native mobile app but runs in web browsers—no app store downloads needed. It’s responsive, works offline, sends push notifications, and adapts its interface based on user behavior and business needs.

A: Customers can speak their requests instead of typing, and use their camera to scan documents, take photos for claims/support, or capture data like ID cards or business cards. All input is processed by AI and automatically categorized.

A: Yes! All data transmission is encrypted, camera/voice permissions are user-controlled, and we comply with international data protection standards. Sensitive data can be processed locally on the device when required.

A: Our AI analyzes CVs, matches skills to job requirements, ranks candidates by fit percentage, and can conduct initial screening interviews via chat or voice. It reduces screening time by 70% while improving match quality.

A: Absolutely! It's trained on Malaysian job market data, understands local qualifications, employment laws, salary ranges, and cultural preferences. It can screen for work permit requirements and location preferences.

A: Skills, experience levels, education, certifications, previous employers, salary expectations, location preferences, and more. It creates structured profiles automatically and can identify gaps or inconsistencies.

A: We implement enterprise-grade security including encrypted data transmission, secure access tokens, regular security audits, and compliance with GDPR and Malaysian data protection laws. WhatsApp provides end-to-end encryption, and our systems use Google Cloud security standards.

A: As a Meta Verified Partner, we have direct access to WhatsApp Business APIs, priority support from Meta, and early access to new features. This ensures reliable service, faster issue resolution, and cutting-edge capabilities for your business.

A: Yes! All plans include comprehensive onboarding. Higher tiers include video training sessions, dedicated account managers, and ongoing optimization support. We ensure your team is fully comfortable with all features before going live. 

A: Our AI achieves 85–92% accuracy in initial matching, significantly higher than keyword-based systems. It understands skill transferability, experience relevance, and cultural fit factors beyond just exact matches.

A: QR Code API is easier to set up (scan QR with your phone) but has some limitations on automation features. Official Meta API requires business verification but offers full automation, multiple agent support, and advanced features. We recommend the best option based on your needs.